I. Privacy Policy
Last updated: July 8, 2025
1. Introduction
Roxy Movies ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.roxymiddlesbrough.co.uk/ or interact with us.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
2. Data Controller Information
Data Controller: Roxy Movies
Address: 9-10 Captain Cook Square, Newport Crescent, Middlesbrough TS1 5UB, United Kingdom
Email: roxymoviesmiddlesbrough@gmail.com
Phone: 07309 729875
For any questions about this policy or your data rights, please contact us using the details above.
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identity Data
First name and last name
Title (Mr/Mrs/Ms/Dr, etc.)
3.2 Contact Data
Email address (mandatory for newsletter signup)
Phone number (optional)
Postal address (if provided for events or promotions)
3.3 Technical Data
IP address and location data
Browser type, version, and settings
Device type and operating system
Time zone and language settings
Referring website URLs
Pages visited and time spent on site
3.4 Usage Data
Information about how you navigate and interact with our website
Search queries and preferences
Communication preferences and history
3.5 Marketing and Communications Data
Your preferences for receiving marketing communications
Communication history and interaction with our emails
Event attendance and participation data
4. How We Collect Your Data
4.1 Direct Interactions
Newsletter signup forms
Contact forms and email correspondence
Event registrations and ticket bookings
Competition entries
Feedback and survey responses
4.2 Automated Technologies
Cookies and similar tracking technologies
Web server logs
Analytics tools (Google Analytics, etc.)
Social media plugins and interactions
4.3 Third Parties
Social media platforms (if you interact with our social media)
Payment processors (for ticket purchases)
Marketing partners (with your consent)
5. How We Use Your Personal Data
5.1 Newsletter and Marketing (Legal Basis: Consent)
Sending you our newsletter and marketing communications
Informing you about new films, events, and special offers
Conducting marketing campaigns and promotions
5.2 Service Provision (Legal Basis: Legitimate Interest)
Responding to your inquiries and customer service requests
Managing event bookings and ticket sales
Providing customer support and technical assistance
5.3 Website Improvement (Legal Basis: Legitimate Interest)
Analyzing website usage and performance
Improving user experience and website functionality
Conducting market research and analytics
5.4 Legal Compliance (Legal Basis: Legal Obligation)
Complying with legal and regulatory requirements
Protecting our legal rights and interests
Preventing fraud and security breaches
6. Marketing Communications
6.1 Opt-in Requirement
You will only receive marketing communications if you have:
Explicitly consented during signup
Opted in via our newsletter subscription
Provided consent for specific marketing activities
6.2 Unsubscribe Options
You can unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Emailing us at roxymoviesmiddlesbrough@gmail.com
Contacting us using the details in Section 2
6.3 Withdrawal of Consent
Withdrawing consent will not affect the lawfulness of processing before withdrawal.
7. Data Sharing and Disclosure
7.1 No Data Sales
We do not sell, rent, or trade your personal data to third parties.
7.2 Service Providers
We may share your data with trusted service providers who process data on our behalf:
Email marketing platforms (Mailchimp, Constant Contact, etc.)
Website hosting and IT services
Payment processors (for ticket sales)
Analytics providers (Google Analytics)
All service providers are bound by strict data processing agreements and security requirements.
7.3 Legal Disclosures
We may disclose your data if required by:
Legal obligations or court orders
Protection of our rights and property
Prevention of fraud or criminal activity
Emergency situations affecting public safety
8. International Data Transfers
8.1 Transfer Safeguards
If we transfer your data outside the UK or EEA, we ensure appropriate safeguards through:
Adequacy decisions by the UK Information Commissioner
Standard Contractual Clauses (SCCs)
Binding Corporate Rules
Other approved transfer mechanisms
8.2 Third-Party Services
Some of our service providers may be located outside the UK/EEA. We ensure all transfers comply with UK GDPR requirements.
9. Data Security
9.1 Security Measures
We implement appropriate technical and organizational measures:
Encryption of data in transit and at rest
Access controls and authentication systems
Regular security audits and vulnerability assessments
Staff training on data protection practices
Incident response procedures
9.2 Data Breach Procedures
In the event of a data breach, we will:
Notify the ICO within 72 hours (if required)
Inform affected individuals if there's a high risk
Take immediate steps to contain and remedy the breach
10. Data Retention
10.1 Retention Periods
Newsletter subscribers: Until you unsubscribe or withdraw consent
Customer service inquiries: 3 years from last contact
Event attendees: 5 years for accounting and legal purposes
Website analytics: 26 months (Google Analytics default)
Marketing communications: 2 years from last engagement
10.2 Deletion Process
When retention periods expire, we will:
Securely delete or anonymize your data
Remove you from our marketing lists
Retain only what's legally required
11. Your Rights Under UK GDPR
11.1 Access Rights
Right of access: Request copies of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data ("right to be forgotten")
11.2 Control Rights
Right to restrict processing: Limit how we use your data
Right to object: Object to processing based on legitimate interests
Right to data portability: Transfer your data to another organization
11.3 Consent Rights
Right to withdraw consent: Withdraw consent at any time
Right not to be subject to automated decision-making: Including profiling
11.4 Exercising Your Rights
To exercise any of these rights:
Contact us at roxymoviesmiddlesbrough@gmail.com
Provide sufficient information to verify your identity
Specify which right you wish to exercise
We will respond within one month
12. Cookies and Tracking Technologies
We use cookies and similar technologies as detailed in our separate Cookie Policy. By using our website, you consent to our use of cookies in accordance with that policy.
13. Children's Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent.
14. Changes to This Policy
14.1 Policy Updates
We may update this Privacy Policy to reflect:
Changes in our data processing practices
New legal requirements
Improvements to our services
14.2 Notification of Changes
We will notify you of significant changes by:
Email (if you're subscribed to our newsletter)
Prominent notice on our website
Updated "last modified" date
15. Complaints and Regulatory Authority
15.1 Internal Complaints
If you have concerns about our data practices, please contact us first at roxymoviesmiddlesbrough@gmail.com
15.2 Regulatory Complaints
You have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Registration
We are registered with the Information Commissioner’s Office under registration number ZB176181.
First registered: Thursday, 16 September 2021
Registration expiry date: Monday, 15 September 2025
16. Contact Information
For any questions about this Privacy Policy or your data rights:
Email: roxymoviesmiddlesbrough@gmail.com
Address: 9-10 Captain Cook Square, Newport Crescent, Middlesbrough TS1 5UB, United Kingdom
Copyright © Roxy Movies 2025
II. Cookie Policy
Last updated: 8th July 2025
1. Introduction
This Cookie Policy explains how Roxy Movies ("we", "us", "our") uses cookies and similar tracking technologies when you visit our website: https://www.roxymiddlesbrough.co.uk/
(the "Website").
This policy explains what these technologies are, why we use them, and your rights to control their use. It should be read alongside our Privacy Policy.
2. What Are Cookies?
2.1 Definition
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They contain information that is transferred to your device's hard drive and allow the website to recognize your device.
2.2 Types of Cookies
Session cookies: Temporary cookies that expire when you close your browser
Persistent cookies: Remain on your device for a set period or until you delete them
First-party cookies: Set by us directly
Third-party cookies: Set by other organizations through our website
3. Why We Use Cookies
We use cookies for several reasons:
3.1 Essential Website Functionality
Remembering your preferences and settings
Enabling secure login areas
Maintaining your session during your visit
Providing basic website functionality
3.2 Performance and Analytics
Understanding how visitors use our website
Analyzing website traffic and user behavior
Identifying popular content and pages
Improving website performance and user experience
3.3 Marketing and Advertising
Delivering relevant advertisements
Measuring advertising effectiveness
Personalizing content and offers
Retargeting visitors with relevant ads
4. Categories of Cookies We Use
4.1 Strictly Necessary Cookies
Purpose: Essential for website operation
Legal Basis: Legitimate interest
Consent Required: No
Examples:
Session management cookies
Security cookies
Load balancing cookies
4.2 Performance Cookies
Purpose: Collect information about website usage
Legal Basis: Consent
Consent Required: Yes
Examples:
Google Analytics cookies
Heat mapping tools
Website performance monitoring
Specific Cookies:
_ga: Google Analytics - tracks unique users (expires: 2 years)
_gid: Google Analytics - tracks unique users (expires: 24 hours)
_gat: Google Analytics - throttles request rate (expires: 1 minute)
4.3 Functionality Cookies
Purpose: Remember user preferences and choices
Legal Basis: Consent
Consent Required: Yes
Examples:
Language preferences
Region selection
Accessibility settings
4.4 Marketing/Advertising Cookies
Purpose: Deliver targeted advertisements
Legal Basis: Consent
Consent Required: Yes
Examples:
Facebook Pixel
Google Ads tracking
Retargeting cookies
Specific Cookies:
_fbp: Facebook Pixel - tracks conversions (expires: 3 months)
__gads: Google Ads - measures ad performance (expires: 2 years)
5. Third-Party Cookies
5.1 Google Analytics
Provider: Google LLC
Purpose: Website analytics and performance measurement
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
5.2 Facebook Pixel
Provider: Facebook Inc.
Purpose: Advertising and remarketing
Privacy Policy: https://www.facebook.com/privacy/explanation
Opt-out: https://www.facebook.com/settings?tab=ads
5.3 YouTube
Provider: Google LLC
Purpose: Video content delivery
Privacy Policy: https://policies.google.com/privacy
Cookies: Various session and tracking cookies
6. Your Cookie Choices and Rights
6.1 Cookie Consent Management
When you first visit our website, you'll see a cookie banner allowing you to:
Accept all cookies
Reject non-essential cookies
Customize your preferences
Access this Cookie Policy
6.2 Changing Your Preferences
You can change your cookie preferences at any time by:
Clicking the "Cookie Settings" link in our website footer
Revisiting our cookie consent banner
Contacting us at roxymoviesmiddlesbrough@gmail.com
6.3 Browser Settings
You can control cookies through your browser settings:
Chrome:
Settings → Privacy and Security → Site Settings → Cookies
Choose your preferred option
Firefox:
Preferences → Privacy & Security → Cookies and Site Data
Choose your preferred option
Safari:
Preferences → Privacy → Cookies and Website Data
Choose your preferred option
Edge:
Settings → Site Permissions → Cookies and Site Data
Choose your preferred option
6.4 Disabling Cookies
Warning: Disabling cookies may affect website functionality and user experience.
7. Mobile App Cookies
If we develop a mobile app, similar technologies may be used:
App identifiers: Unique identifiers for your device
SDK data: Information collected through software development kits
Push tokens: For sending notifications
8. Cookie Retention Periods
| Cookie Type | Retention Period |
|---------------------|--------------------------|
| Session cookies | Until browser is closed |
| Analytics cookies | 26 months (Google Analytics) |
| Marketing cookies | 90 days to 2 years |
| Functionality cookies | 1 year |
9. Updates to This Policy
9.1 Policy Changes
We may update this Cookie Policy to reflect:
Changes in cookie usage
New legal requirements
Updates to third-party services
Website improvements
9.2 Notification of Changes
We will notify you of significant changes by:
Updating the "last modified" date
Displaying a notice on our website
Requesting new consent if required
10. International Transfers
Some of our third-party cookie providers may transfer data outside the UK/EEA. We ensure appropriate safeguards are in place as detailed in our Privacy Policy.
11. Children's Privacy
Our cookies are not intended to collect data from individuals under 16. If you're under 16, please ask a parent or guardian for permission before using our website.
12. Contact Information
For questions about our use of cookies or to exercise your rights:
Email: roxymoviesmiddlesbrough@gmail.com
Address: 9-10 Captain Cook Square, Newport Crescent, Middlesbrough TS1 5UB, United Kingdom
13. Regulatory Information
This Cookie Policy complies with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
For complaints about our cookie practices, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk or call 0303 123 1113.
Copyright © Roxy Movies 2025
III. Membership Terms & Conditions – Roxy Movies Middlesbrough
1. Membership Activation & Duration
Memberships start immediately upon payment.
The activation and expiry dates will be shown in your online basket at checkout.
Memberships run for 12 months from the activation date and expire automatically.
Once a membership expires, you may purchase a new one from the following day.
2. Membership Types & Benefits
Popcorn Club Membership – £9.99 annually
5% discount on food and drinks purchased inside the cinema.
Guest Perk: One additional guest attending with you also receives the discount.
Screen Stars Membership – £19.99 annually
10% discount on food and drinks purchased inside the cinema.
Guest Perk: Up to three additional guests attending with you also receive the discount.
Free Tickets: Two complimentary tickets for any standard screening, redeemable anytime during your 12-month membership.
Premium Patron Membership – £29.99 annually
15% discount on food and drinks purchased inside the cinema.
Guest Perk: Up to five additional guests attending with you also receive the discount.
Free Tickets: Four complimentary tickets for any standard screening, redeemable anytime during your 12-month membership.
Cinematic Legends Membership – £99.99 annually
20% discount on food and drinks purchased inside the cinema.
Guest Perk: Up to eight additional guests attending with you also receive the discount.
Free Tickets: Ten complimentary tickets for any standard screening, redeemable anytime during your 12-month membership.
Special Membership Ticket Pricing: All memberships include access to exclusive ticket pricing. This option will be available when booking tickets online.
3. Free Ticket Terms
Free tickets can be booked online; a standard booking fee will apply.
Free tickets are valid for all standard screenings.
Free tickets have no cash value and cannot be exchanged for any other goods or services.
Free tickets may be used for guests, provided the member is present.
4. Discount Terms
Discounts apply to full-priced food and drinks only.
Discounts do not currently apply to alcoholic beverages.
Discounts are valid only for items purchased and consumed inside the cinema.
The number of guests eligible for the discount cannot exceed the guest allowance for your membership tier per visit.
5. Refund & Cancellation Policy
Memberships are non-refundable except where required by law.
The cinema reserves the right to cancel a membership without refund if the member or their guests engage in abusive, disruptive, or illegal behaviour on the premises.
6. Changes to Membership Benefits
Roxy Movies reserves the right to modify or withdraw certain benefits with reasonable notice (minimum 30 days).
Where possible, equivalent benefits will be offered as replacements.
7. Transfer & Resale Restrictions
Memberships are for personal use only.
They cannot be transferred, resold, or used for any commercial purposes.